Customer interview questions depend on variables like the target group, competition and startup stage. In the early stages of a startup especially, the golden interview rule is to ask open ended ...

While you will always need to ask standard industry-specific questions to confirm their ... For client-facing roles (sales, customer success, etc.), I like to ask candidates to tell me about ...

“When have you experienced stellar customer service ... “What is your personal definition of success?” Everyone’s definition of success is different. (And should be.) ...

Customer success is an increasingly important concept as business becomes more connected. In recent weeks I’ve been digging into what it really means and how to measure it. Who better to talk to next ...

If so then you’re probably moving too fast and not truly understand the needs of your customer. Slow down, ask questions and get to the bottom of what is important to your customers success.