Capitec Bank, powered by Qmatic Customer Experience Management (CEM) solutions, has been voted South Africa's favourite financial institution in terms of customer service. Capitec Bank took first ...

The initiative, designed to accelerate digital transformation, equipped leaders from major Nigerian banks with advanced tools to enhance customer ... Bank, First Bank, United Bank for Africa ...

It took less than two decades for the lender to overtake overly confident rivals and amass more customers than any other bank in South Africa ... obsession with customer service means that ...