If you want to improve your customer service, you need to get more out of your employees: more passion, more engagement, more commitment to solving problems and finding solutions. And the way ...

A customer service employee has never, in the history of the planet, woken up in the morning, rubbed the sleep from her eyes, and said to herself "I commit to giving terrible customer service at ...

“CX (Customer Experience) Day/Customer Service Week is a time we honor the hard work of Liveops agents, employees and customers ... wide celebration events and activities.

From decorating their front desks to offering gifts and rewards, all these activities ... employees for the significant work they do and to raise awareness of the value of customer service.

“When we are brought in to train seasonal employees to deliver exceptional customer service, we teach them about the rational versus emotional needs of customers,” says Bailey Parnell, the ...

Happy Customer ... customer service for just one week, companies should be focused year-round on improving the customer experiences they provide. If so, they can expect to empower employees ...

Customer Service Week is an international event devoted ... This commitment takes the form of charitable partnerships and employee volunteerism activities across the organizations it supports ...

This week is customer service week–which makes me laugh, because it means that enough companies are still ignoring the importance of customer service that they need to be reminded with a “week”.