Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

In customer service, the loudest voices often demand the fastest fixes. One particularly rude encounter led to a unique ...

At CMSWire, our Voice of the Customer channel is your go-to hub for the latest Voice of the Customer News and insights. With a keen focus on emerging Voice of the Customer trends, we aim to ...

so customer service representatives work with other teams inside the organization – from operations and engineering to marketing and design – as well as serve as the voice of the user or ...

Traditional voice offerings are primed and ready for an AI upgrade according to new research from Omdia and Alianza, Inc., ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

However, Google Voice lacks many advanced customer service and team collaboration features compared to its competitors. Plus, its most affordable plan has a 10-user limit, and users may find ...