Throughout the 2010s, brick-and-mortar retailers worked hard to keep up with the evolving consumer landscape. Then COVID-19 arrived and accelerated the rate of change, challenging stores even more to ...

The sight is all too familiar in businesses across the globe. A customer joins a queue, waits for a few minutes, glances around with growing impatience, checks their watch or phone, and then simply ...

The angst is reflected in the number of customer service complaints that have been filed in the past several weeks. Customer service complaints have increased. Coronavirus has left customers desperate ...