In 1976, for example, a government survey found that only 32% of consumers ... like outsourcing their customer service department, setting up overseas call centers, or even investing in robotic ...

The Pied Piper Prospect Satisfaction Index, or PSI, uses about 70 best-practice behaviors to measure retail service ... For example, the score surrounding Tesla informing the customer about ...

Providing excellent customer service doesn ... ROI metrics for customer service and sharing them with stakeholders. 1. Send and review post-service surveys. We use a CSAT tool that sends a ...

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo).

The second-worst airline for customer service, according to the Which ... "This is another fake Which? survey using a tiny sample... (only 130 of which claimed to be Ryanair passengers) which ...

The survey, released Tuesday and conducted by the market research firm Dynata this summer, asked 1,000 American adults how they feel about AI-driven customer service. Just over half of them ...

which can be a good measure of which services need to improve in customer service. The advantage of a proper survey is you should be able to ensure a more representative sample of the wider public.

When it comes to customer service, however, Callvu’s survey suggests not only that most customers think human agents are worth the wait, but that human agents are better at getting the job done.

If you've ever wanted to complain to customer service — about customer service — you're not alone. According to the National Customer Rage Survey released last month, 74% of Americans reported ...

Lexus ranks the highest in customer satisfaction ... Plus, service advisers and technicians need more training on the electric vehicles they're servicing, the survey showed. More: Ford delivers ...

The Birmingham Water Works has a full in-house public relations department, two outside PR consulting firms, two lobbyists, and years of failing marks on customer service surveys. And board ...