Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

For years, the emphasis in retail staff development centered around product knowledge and point-of-sale systems. While those ...

The staffers have been sent home due to reduced workload, due to a fall in customer support queries. Customers have changed ...

With more changes to come, AARP is worried Social Security's customer service could get even worse.

Tim’s bits: In today’s tariff turbulent business environment, delivering a superior customer service experience is key for sustained profitability. The elements of customer service I have described ...

Photo Illustration: WSJ The federal agency that administers Social Security benefits is facing a customer-service mess. The Social Security Administration is cutting staff, restricting what ...

The mounting customer service crisis at the SSA comes as the ... Romig called the cuts to those staff numbers "a perfect storm for Social Security beneficiaries." Staffing disruptions at the ...