News

Social Security is telling its staff that customer service is about to get a lot worse
Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...
AARP sounds the alarm on Social Security's 'startling and sudden decline in customer service' — and warns of more to come
With more changes to come, AARP is worried Social Security's customer service could get even worse.
The Mirror US on MSN1d
McDonald's staff share 'just horrible' customer habits they wish would stop
McDonald's employees have dished the dirt on the most irritating customer habits they have to deal with while working at the ...
Social Security’s telephone customer service sucks, acting leader admits. Many senior citizens agree
Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s ...
Upskilling staff to improve customer service
MORE than 6,000 employees of Prasarana Malaysia Bhd are being upskilled through a programme organised by the public transport ...
Fast Food Chains With the Best Customer Service, Ranked
Known for having the friendliest staff in fast food, Chick-fil-A still holds the crown — even with a 2% dip this year. The ...
Wall Street Journal18d
Dealing With Social Security Is Heading From Bad to Worse
Photo Illustration: WSJ The federal agency that administers Social Security benefits is facing a customer-service mess. The Social Security Administration is cutting staff, restricting what ...
Hosted on MSN18d
Social Security is telling its staff that customer service is about to get a lot worse
The mounting customer service crisis at the SSA comes as the ... Romig called the cuts to those staff numbers "a perfect storm for Social Security beneficiaries." Staffing disruptions at the ...