So, in my desire to give customers (and readers) what they want, here are ten favorite quotes that I’ve written. 1. "Customer service is not a department. It's a philosophy to be ...

This goes to one of my favorite lessons to teach and preach: Customer service is not a department, but a philosophy to be embraced by everyone. Even though the mechanics may never see the customer ...

L.L. Bean's philosophy of customer service: Treat customers like human ... and maybe we'll respond to you sometime." McCormick quotes company Chairman Leon Gorman: "A lot of people have fancy ...