Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

“The job is to create a two-way street for communication, so customer service representatives work with other teams inside the organization – from operations and engineering to marketing and ...

Customer Service Assistants (CSAs) perform a number of administrative ... although most positions will be filled in the weeks prior to the start of the fall semester each year. This job description is ...

Many of us start out working in customer service as a stepping stone to our next job, but it can be difficult to figure out how to climb that corporate ladder. A reader on Quora recently asked how ...