We’re breaking down what customer service is, why it’s so important and how to improve it. Customer service refers to the support and assistance given before, during and after the purchase of ...

Klarna CEO Sebastian Siemiatkowski has announced plans to beef up its human customer service team after artificial ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with authentic support. The post AI improves customer service only when it ...

This article explores proven strategies to improve customer service in a call center, enhance agent performance, and align your operations with the demands of modern CX. Customer Experience ...

Talkdesk’s AI platform helps retailers streamline customer service, improve operational efficiency, and integrate with major commerce systems while preparing for future support across social media ...

Zurich Insurance Group has over 55 million customers around the world.The insurer built an AI tool into its agents' workflow to increase customer loyalty.This article is part of "Build IT: ...

By corporate America's (sometimes dubious) telling, AI is basically the answer to everything, including customer service. Businesses say it's the way to unlock efficiencies and improve customer ...

"Customer service is our top priority at the bank ... matrix and a ranking system to help employees identify areas of improvement," added Chandra. "We are integrating augmented reality and ...

The recent improvement in customer service is a direct result of Monetary Gold's dedication to refining every touchpoint of the client experience. From personalized support to streamlined ...