First-call resolution ... efforts in field service have focused on improving efficiency and productivity in an effort to reduce costs or complete more work orders each day, they have not necessarily ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...