How can we improve the customer experience and increase that ... “That is the next generation of service. Not just being there when they call us, but anticipating their needs and customizing ...

“Our focus has always been on the customer ... support beyond initial customer interactions. Along with live customer service, live chat is available from 8 a.m. to 8 p.m. EST, Monday ...

A strong focus on customer experience operationalizes these principles by designing and delivering interactions that delight customers at every touchpoint. Effective customer service supports ...

American Airlines CEO Robert Isom said in a leaked memo that the company is planning three major changes to its travel policy ...

according to Accenture’s survey of 2,400 customer service-focused senior executives. The number of executives who say their service departments primarily exist to create value for customers has ...

This Tech Guide explores three of the most common consumer “headaches,” and how retailers can improve customer service.

Sitting near lakes, ponds and other waterways can serve as a source of rest and relaxation for many, but maintaining them can be quite the chore. Those looking for solutions to any problems that might ...