A strong focus on customer experience operationalizes these principles by designing and delivering interactions that delight customers at every touchpoint. Effective customer service supports ...

according to Accenture’s survey of 2,400 customer service-focused senior executives. The number of executives who say their service departments primarily exist to create value for customers has ...

This Tech Guide explores three of the most common consumer “headaches,” and how retailers can improve customer service.

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

Sitting near lakes, ponds and other waterways can serve as a source of rest and relaxation for many, but maintaining them can be quite the chore. Those looking for solutions to any problems that might ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Dedicated Prime Line Sales & Support Teams: Industry veterans at all levels, including inside sales, outside sales and customer service focused solely on supporting distributors with product ...