It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

The customer complaints received by the Consumer Financial Protection Bureau are not just a list of grievances. They are a ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

By: Olivia vonNieda, VP and General Manager, McKesson Compile, and Veena Attivilli, Head of Customer Success, McKesson ...

The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

DNA-testing company’s site has been tough to navigate in wake of bankruptcy, raising concerns about what happens to personal ...

Hackers claim to have breached Royal Mail, stealing 144GB of data from the British postal service, including customer details ...

In exchange for a fee, customers received gene-based health indicators, ancestral histories, and subscription services that ... potentially including customer biometric data — become the ...

The U.S. Postal Service is looking to adopt generative artificial intelligence tools in the coming months to improve customer experience and service ... t even come close to tapping the value of that ...