It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

By: Olivia vonNieda, VP and General Manager, McKesson Compile, and Veena Attivilli, Head of Customer Success, McKesson ...

When the California biotech firm filed for bankruptcy, there was one looming question for customers: What's going to happen ...

Hackers claim to have breached Royal Mail, stealing 144GB of data from the British postal service, including customer details ...

DNA-testing company’s site has been tough to navigate in wake of bankruptcy, raising concerns about what happens to personal ...

Me recently filed for bankruptcy. Here's how users can download and delete their data from the platform ahead of the sale.