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Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

In today’s hyper-connected world, where work, shopping, learning, and socialising happen with a single click, speed is ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Explore AI chatbot examples like ChatGPT, Gemini, and Jasper, and see how they transform your business' productivity.

These free AI tools will help you with your calendar, writing tasks, customer service, and much more. Let's dig in.

Today, customers want fast and personalized support, whether they are placing orders or looking for information. Enter the AI ...

In their climb toward AI-driven innovation, too many companies are unknowingly approaching a dangerous drop-off: the customer ...

Over a year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people ...

WorkTango analyzed McKinsey & Company survey data to determine which five AI technologies are most commonly used in ...

The county has started using a chatbots to answer questions about civil cases, small claims court, and traffic infractions.

The Globee Awards has also named Perficient a Gold Winner in the Customer Excellence category. The award recognizes ...