"The Social Security Administration is in crisis ... though he had been concerned that changes at the agency may impact customer service and that applicants for benefits may see delays.

A group of House Republicans is warning new Social Security Administration Commissioner Frank Bisignano against making more staffing cuts or shutting local offices at an agency that is seeing ...

Calling its workforce “bloated,” the Social Security Administration announced ... concerns that deep staffing cuts will hurt customer service. What’s more, the reduction will hit at a ...

“Under President Trump’s leadership, the Social Security Administration is taking bold steps to transform how they serve the public — improving frontline customer service, modernizing their ...

Don't miss the big stories. Like us on Facebook. To the Editor: Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security ...

Photo Illustration: WSJ The federal agency that administers Social Security benefits is facing a customer-service mess. The Social Security Administration is cutting staff, restricting what ...

While he said the agency’s customer operations were “extremely ... lawmakers that he signed an agreement with the General Services Administration and DOGE to assist with “identifying and ...