According to a report from Salesforce, 61 percent of customers would prefer to resolve their customer service problems without having to speak to a human agent, but many have been burned by shoddy ...

Initially, Einstein Service Agent will be deployed for customer service scenarios, with plans to expand to other Salesforce clouds in the future. While there are many vendors moving to enable ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer ...

Harnessing the power of artificial intelligence, Jotform AI Agents provide 24–7 conversational customer service across a range of industries and use cases. Using tailored responses, AI Agents ...