When companies don’t act on consumer demands, governments look to enforce things through legislation. This past May, Spain introduced a customer service bill banning automated service ...

The Improving IRS Customer Service Act would expand information regarding refunds available to taxpayers online. The legislation would also require the IRS to inform taxpayers applying for ...

The pair have introduced the Improving IRS Customer Service Act to push the agency to make more expansive improvements to such customer service needs. Warner called the IRS “the source of ...