“If you’re not willing to answer any of the security questions ... about his experiences as a call center rep. In other videos, he’s shared that a customer threatened to kill him, one ...

In the call center, effective management of customer data and other sensitive information is par for the course, so data protection is critical. Unfortunately, traditional consumer browsers used to ...

It wasn’t a question of should we move our staff to work-from-home, or could we handle the security or management ... as I know you do as well, that a call center is not just a cost center.

phone numbers and some Social Security numbers. On at least three occasions, outsiders paid AT&T call center employees to provide them with sensitive customer information, according to the ...

Like so many millions of American workers, across so many thousands of workplaces, the roughly 230 customer service representatives at AT&T’s call center ... solved simple questions and passed ...