The two companies will integrate Genesys Cloud with ServiceNow Customer Service ... to create a 360-degree view of the customer experience,” said Olivier Jouve, chief product officer, ...

“Technology has become central to employee and customer experiences. A single poor experience ... and chief product officer, EmployeeXM. “Our integration with ServiceNow makes it even easier ...

While this makes for a difficult balancing act, business leaders cannot overlook the importance of using AI to improve customer experience ... of global innovation at ServiceNow, suggests that ...

increase business connectivity and elevate the customer experience in two major ways, said Amy Lokey, ServiceNow’s executive vice president and chief experience officer. The first is service ...

and communication channels to create a 360-degree view of the customer experience,” said Olivier Jouve, chief product officer, Genesys. “By partnering with ServiceNow, Genesys is advancing its ...

“Technology has become central to employee and customer experiences. A single poor experience ... and chief product officer, EmployeeXM. “Our integration with ServiceNow makes it even easier ...

and communication channels to create a 360‑degree view of the customer experience,” said Olivier Jouve, chief product officer, Genesys. “By partnering with ServiceNow, Genesys is advancing ...