"Choosing Clootrack was an easy decision because of its ability to provide rapid insights and actionable data," said Kashinath Igoor, Head of Customer Experience at Danube Properties. "With ...

Following the release of CustomerHero’s QSR: Burger Segment (US) Benchmark 2025, industry leaders, analysts, and media are taking notice of the data-driven rankings that provide a comprehensive look ...

Many say it already has. According to Dimension Data’s 2017 Global Customer Experience Benchmarking Report, 81% of companies surveyed say customer experience (CX) is a competitive differentiator.

This composite score gives a better picture of the health of a customer interaction program, instead of having to rely on CSAT alone. The benchmark ... in modern customer experience technologies ...

Stefanini scored higher than the benchmark of the top 60 service ... provider winners who earned the highest cumulative customer experience scores across all regions, industries and technology ...

More than 98,000 US customers across 223 brands and 13 industries participated in Forrester’s Customer Experience Benchmark Survey in 2024, which aggregates data to calculate Forrester CX Index ...

Conducted for the eighth year in a row, Forrester’s Customer Experience Benchmark Survey, which collects data to calculate Forrester CX Index scores, is based on more than 96,000 US customers ...

Stefanini received the award in the EMEA Region for Customer Experience during the ISG Sourcing ... Stefanini scored higher than the benchmark of the top 60 service providers across the regions.