Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Outstanding Independents Summit panel provided insights and practical strategies small operators can implement today.

To usher in improved customer engagement strategies, you must first learn to recognize which of the antiquated ones need replacing. Myth #1: Customer engagement works best in person. Many of the ...

By building scalable customer intelligence platforms ... hyper-personalized engagement strategies, and intelligent systems that anticipate user intent. With a proven track record of architecting ...

Predictive analytics is no longer a catchphrase; it's a core engine of competitive advantage. From real time personalization in retail to churn forecasting in t ...

Customer engagement and conversions go hand-in-hand, but building a loyal customer base doesn’t happen overnight. However, with a strategic customer engagement plan, brands can leverage each ...

Discover how Knix, led by Joanna Griffiths, revolutionizes intimate apparel with innovative sculpt fabric, expanded retail ...

CHICAGO — The 2025 Convenience Store News Outstanding Independents Summit featured a panel discussion on how single-store owners and small operators in the convenience channel can optimize ...

Join Deloitte Digital leaders as they delve into the current state of the industry and discuss the future of customer engagement for pharmaceutical companies.

The Veeva Commercial Summit 2025 highlighted the latest innovations connecting sales, marketing and medical — including Veeva AI.

Sessions and workshops will explore digital engagement, meter-to-cash process strategies ... peers will discuss how utilities can address customer-related challenges with data-driven solutions ...