Dear Miss Manners: More often than not, when I must communicate with vendors or companies who have customer service centers in other countries, I simply can’t understand the representatives I ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...