“At ASAPP, we see automation of the call summarization process as an untapped ... purpose-built for the contact center environment, AutoSummary eliminates the time-intensive and inconsistent ...

SAN FRANCISCO--(BUSINESS WIRE)--Observe.AI, the live conversation intelligence platform for contact centers, today introduced its 30-billion-parameter Contact Center LLM and new Generative AI ...

New AI Service Automatically Summarizes Every Call ... contact center environment, AutoSummary eliminates the time-intensive and inconsistent entry of conversation summaries while uncovering new ...