innovative businesses know that handling complaints well can turn them into opportunities. Resolving a client complaint is an opportunity to both wow the consumer and enhance the quality of your ...

Taking steps to turn customer complaints into opportunities not only creates happy customers, but also helps stem customer churn, drive ROI, and build brand loyalty. For example, this week I ...

I used an unobtrusive data source (Glassdoor.co.uk) to aggregate and analyse NHS employee reviews. The analysis revealed several problem areas, and substantiated the need for hospital employee voice ...

The Business Perspective on Complaints Businesses should view complaints as opportunities rather than annoyances. When approached thoughtfully, a negative experience can foster stronger customer ...

Customer complaints are the most underutilized resource in the hospitality industry today, said Andrew Schmidt in the white paper "How To Use Customer Complaints to Your Advantage." Restaurant ...

2024 saw an “unprecedented increase” in the number of complaints from IDF reservists and their spouses submitted to the Equal Opportunities Commission, lawmakers hear during a discussion in ...

Use of AI and natural language processing (NLP) for complaint management software offerings is expected to offer lucrative opportunities for market expansion during the forecast period.

The organization responsible for disciplining Colorado judges for professional misconduct saw a 25% increase in the number of complaints it received in 2022 compared to 2021, according to a newly ...