The pilot cohort in 2020 trained 12 field agents with coding skills to become entry-level engineers. This year’s cohort includes 31 employees from across the country. Shelina Watts, who completed the ...

If GrubHub can tell you exactly when your food is coming, you’d think Comcast could do the same with technicians. Well, the latest feature aboard the company’s My Account app aims to do just that: ...

Every Thursday, get the latest dispatches from Philly’s business and innovation community delivered right to your inbox. Comcast may have just addressed a major pain point for its customers. This week ...

Comcast technician Albert Martinez has his smartphone in his right hand, a steering wheel in his left and the dashboard of a 1967 Ford Mustang in front of him. His eyes flick from the phone to the ...

One of the biggest complaints about Comcast customer service — long waits for technicians to show up for home service — may soon be resolved. International Business Times reports: “In dual ...

Comcast's new customer-service initiative will include the hiring of 75 or more new technicians in the Houston area and improvements at local retail stores, the company said Wednesday. The cable giant ...

After that didn't work, her family contacted CBS News Miami. About an hour after CBS reached out to Comcast, a spokesperson called back. A few hours later, technicians arrived, inspected the line, and ...

UPDATE: After publication, we learned Comcast has been making the $20 guarantee for more than two years before this week’s announcement. But now the credit is much easier to get. “Customers had to ...

Residential service technicians are responsible for the efficient delivery and installation of services to residential customers, according to a release from Comcast. In addition, the employees ...

Despite a letter sent to Philadelphia customers two weeks ago saying Comcast would not make any installations or in-home service calls during the papal visit, the Philly-based broadcast giant is ...