So what are leading-edge retailers doing to improve the customer experience? Here‘s a checklist of important trends and differentiators to stay abreast of: 1. Measure, measure, measure.

Focusing on your customer experience (CX) is certainly worth your while. Research by McKinsey found that improving your CX can boost sales revenues, profitability and shareholder returns.

One of the most effective strategies is to enhance the customer experience. This involves ... decisions to enhance their ...

If you run a traditional retail store and want to draw customers in—and keep them coming back—you must focus on ways to improve the in-store experience for customers that entices them to make ...

Second, know who your customers are and address their specific needs to improve your customer experience. Not all customers have the same needs and you can find many different types of customers ...

We knew we could improve the customer experience, which was good, but not the level we strive for. We satisfied customers, but we also weren’t making them ecstatic. We looked at every process ...

HelloFresh partnered with Medallia to understand structured and unstructured data to improve its US contact center experience and ultimately, the overall customer experience. The leading meal-kit ...

All of these positives make improving the global customer experience an obvious goal for most businesses. If you’re asking how you can improve yours, keep reading. A clear vision is important ...