TMCnet3h
Mitel Announces General Availability of Mitel CX, Bringing its AI-Powered Customer Experience Platform to Enterprises Worldwide
Mitel, a global leader in business communications, today announced the upcoming general availability of its AI-powered ...
Morningstar24d
Nice Is Poised to Capture the Enterprise Market in Contact Center Software as a Service
CXone, Nice’s flagship customer engagement product, is a cloud-native contact center as a service, or CCaaS, platform that delivers a seamless solution combining contact center software and ...
Business Wire12d
Broadvoice Partners with TPG to Bring AI-Powered Quality Assurance Capabilities to CCaaS Platform
Together, they will bring Anna ®, TPG’s AI-powered post-call and chat quality assurance tool, to the Broadvoice GoContact platform to maximize agent performance. Anna ® represents a groundbreaking ...
Meltwater and NICE partner to bring real-time social Intelligence to customer service
A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE ...
Yahoo Finance3d
Five9, Inc. (FIVN) Stock Forecasts
The company’s Virtual Contact Center platform combines core telephony functionality, omnichannel engagement, and various modules into a unified cloud contact-center-as-a-service, or CCaaS ...
The Fast Mode7d
Broadvoice Unveils Post-Call AI to Enhance Customer Experience
Key benefits of Broadvoice’s Post-Call AI include: Improved Operational Efficiency. Minimize manual workloads for QA teams, auditors and managers with tools like post-call summaries and automated QA.
NICE: Investors Should Focus On The Long-Term Growth Outlook
NICE Ltd.'s AI-driven growth in CCaaS and undervalued stock make it a promising investment. Read more on its earnings ...