This data is for a callback survey that asked Internet users who have at one time gone to a religious Web site a series of questions about how they use ... This content requires a Pew Research Center ...

Others reported dissatisfaction with long wait times, answering repetitive questions ... Survey is the continuation of Neustar’s research into the risks facing inbound call centers and how call ...

For Pew Research Center surveys ... same questions at different points in time allows us to report on changes in the overall views of the general public (or a subset of the public, such as registered ...

Greater telephone wait times, but not abandonment rates, were associated with lower patient perceptions of their ability to obtain urgent care in a timely manner. Objectives: There is little ...

Post-call surveys are feedback mechanisms companies use to collect customer opinions and insights following interactions with their call centers or customer service departments. Live telephone ...

Mindful, formerly known as VHT, is a cloud-based contact center ... callback experiences. By automating intelligent callbacks, contact centers can use their staff much more efficiently, shifting ...