How would you respond if you answered the phone and someone wanted you to answer some customer service survey ... requested they call back in the evening to speak with him. The calls didn ...

Try to reach a millennial with a phone call, though ... Interestingly, respondents to this survey say that when it comes to who they’re most often dodging calls from — who it is they ...

It’s no secret that we live in a world where spam calls ... survey calls In other words, putting your number on the National Do Not Call Registry won’t block those scam phone numbers coming ...

TNS’ survey of US wireless phone ... calls affect Americans’ willingness to engage with businesses via the voice channel. More than 8 in 10 (81%) of consumers would answer a call if it follows ...

And for a generation that wants to call all the shots, this odd angst might sound a bit phony. However, recent research suggests that the apprehension to phone calls is associated with social ...

Phone calls remain “critical” in senior living’s relationship-based sales process, making call optimization essential in gaining a competitive advantage, according to an industry benchmark report.

If IVR survey completion rates are lower than you’d like, this post is for you. Learn the main reasons callers bail and how to fix them. IVR (Interactive Voice Response) phone surveys are a ...

Stéphane Robichaud, CEO of the New Brunswick Health Council, said the population health survey questions are about ... become very reluctant to answer phone calls … so we've had to look ...