New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching ...

Verizon has turned to generative AI to handle and retain 100,000 ... Verizon, a leading US telecom company, handles 170 million customer calls each year. By integrating generative AI, Verizon ...

Verizon uses generative AI to reduce the workload from its high volume of business-related calls. The AI can give agents prompts on how to handle issues ... to tell us about the problems they ...

Cloud-based emergency backup solution enables PSAPs to continue to answer 9-1-1 calls in the event of equipment ... Carbyne's solutions provide customers with secure communication pathways to ...