According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
allowing call center agents and AI agents alike to adapt their approach accordingly. Understanding a client’s true pain points, stressors, and moments of joy helps AI create a more tailored ...
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