Discover the best call center training software this year ... allowing them to focus on areas with room for improvement. Seismic pricing is based on a custom quote, depending on what you need.

But it wasn’t until about five years ago that it started seeing rapid adoption in the call center industry ... with other contact center applications, are not only used to deliver initial training to ...

Call center training is changing. It's becoming more sophisticated as better tools come into the environment. It's also become more long-term, Aspencore network News & Analytics Products Design Tools ...

Private companies and corporate universities can be hosting locations as well. A call center’s entire supervisory team in one internal training room can tune-in via a Internet connection at one low ...

CALL CENTER TRAINING: From left, Michelle Myers of Pink Callers, Angie Snow of Snow Business Coaching, and Erica Leonor of The Amzi Group are among those involved in the CSR Academy's live training ...

ICMI offers highly interactive, consultative-based call center training to advance the capabilities of a contact center team, some of which includes professional, high stakes certification.

Here’s what the results revealed. Simulator-based training reduces agents’ call handing time. Post-training call duration, on average, was at least 13% shorter for agents trained with StarPerformer ...