With their ability to deliver short, targeted training sessions just after an agent has finished a call, today’s e-learning systems are playing an increasingly vital role in the contact center ...

Seismic: Best call center training software overall. Image: Seismic. With a well-rounded approach that includes learning, coaching, and skill development tools, Seismic is a one-stop shop for call ...

Call center training is changing. It's becoming more sophisticated as better tools come into the environment. It's also become more long-term, stretching out beyond the initial hire into the realms of ...

A call center’s entire supervisory team in one internal training room can tune-in via a Internet connection at one low cost. Each training series includes all instruction, materials, and the US ...

Call Center training should be part of a broader CX management strategy and can deliver real financial benefits when not ...

CALL CENTER TRAINING: From left, Michelle Myers of Pink Callers, Angie Snow of Snow Business Coaching, and Erica Leonor of The Amzi Group are among those involved in the CSR Academy's live training ...

Post-training call duration, on average, was at least 13% shorter for agents trained with StarPerformer than for the group trained with conventional role playing. Among the six call scenarios measured ...