From there, I chose call center training software that helps managers measure the effectiveness of their training programs and adjust as needed. All of the factors above combine into perhaps the ...

For many visitors, a trip to the Smithsonian is a once in a lifetime event. The Office of Visitor Services plays a crucial role in enhancing those visits by creating a welcoming, informative, and ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.