Email: kevin.griffith@va.gov.REFERENCES 1. Fell D. 2015 healthcare call center survey results. Oral presentation at: 27th Annual Conference of Healthcare Call Centers; June 10-12, 2015 ...

Trade Union survey calls for a call-centre charter in response to findings. Up to three quarters of call centre staff may be experiencing stress, and four out of five suffering headaches ...

Customers are less satisfied with PC call centers than they are with the call centers of other industries, according to a survey (download PDF) by CFI Group Worldwide LLC in Ann Arbor, Mich.

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Due to the COVID-10 pandemic, retailers have been forced to significantly downsize their customer service call center operations. According to the DeviceBits survey, 50% of retailers reported ...

Though call center performance in banks declined in the first half of 2000, banks outperformed retailers for the second year in a row, according to a benchmarking survey released last week. O'Connor & ...