As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Maybe my expectations are too high. Shep Hyken, a customer service expert, has also researched call center fatigue. It shows that 32 percent of consumers admit to yelling at an agent, and 24 ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

What is a Cloud Contact Center? A cloud contact center system is a solution that helps organizations field customer queries ...

For more than two decades, CallTek, an international white-label support company for technology operators and service providers, has transformed Call Center support with technical innovations and ...