We're pleased to be part of the planning for Call Center Demo in Dallas ... every single session – and thought about what we'd like to ask the presenters and panelists. Some of these questions are ...

Ask your operations leaders questions about the quality of customer service conversations, too. Your call center leaders can use metrics like first contact resolution to see how well service teams ...

Ask candidates about their experience ... extent of knowledge and experience in sales and general call-center business operations. Questions could include "What are the key factors that make ...

If your company is in the market for an outsourced contact center, ask these seven questions about employee attrition to ... Ninety days is the standard benchmark within call centers and inside that ...