The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

However, modern call centers can be difficult to monitor, especially if your agents work remotely. Understanding how customers feel about that first touch point is what quality assurance (QA ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching ...

Insight7's Call Evaluation Platform turns conversations into insights for quality assurance, performance gains, and coaching.

Insightful has announced a first-of-its-kind call center quality management software that offers unmatched on-call and off-call visibility and data SAN FRANCISCO, CA / ACCESSWIRE / October 29 ...

Scorecards: Pre-built templates for evaluating agent performance ... integration and data synchronization, Insightful's call center quality assurance software is designed to integrate with ...