Take a look behind the scenes at a 911 telecommunications center during National Public Safety Telecommunications Week.

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

The center’s director said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in ...

The new 911 call center in Albany is honoring "National Public Safety Telecommunicator Week" amid a push to hire more dispatchers. The Pol ...