Call centers have one of the highest turnover rates of any industry, but call centers sometimes also perpetuate a cycle of high employee attrition rates. A high turnover not only puts a strain on ...

For example, if you have 100 call center agents and 25 leave over the year, the turnover rate is 25%. Some of the biggest reasons employees leave the call center, according to the Calabrio report?

High rates of turnover among call center employees cost the teleservices industry $5.4 billion a year, representing more than 40 percent of the industry's annual $12 billion earnings, according to ...

This is the rate at which call center employees leave their jobs over a period of time. According to Nextiva, the average turnover rate is 30-45% per year. The leading causes of high turnover are ...

It’s been called the “electronic sweatshop” and its employees ... at one call center that is part of a $30 billion telecom company. In three months, Tenacity reduced turnover by two ...

(CNNMoney.com) -- When Jim Ball ran a traditional call center in Golden, Colo., in the late 1990s, employee turnover was rampant. Often, Ball was forced to hire just about anyone who walked in the ...

Alliant Energy call center employees in Iowa will “transition ... ensures low agent turnover and maintains approximately 140 jobs in our region, supporting economic opportunities and community ...