We've already seen call center software that can determine the age and gender of callers, but a Japanese company called Digital Technologies says its developing software that will take actions ...

At One Click, we strive to empower our entire Customer Happiness Team to act like owners and feel confident when it comes to handling angry customers. Getting all your call center agents and team ...

But, let’s narrow our focus on three call center metrics that directly impact caller experience and are more in your control — because these KPIs specifically focus on your call handling and ...