ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
Twisted Sifter on MSN6d
Impatient And Angry Customer Is Rude To This Representative, So They Decided To Solve The Problem The Longer, Slower Way
That’s the situation in today’s story, and the customer service rep at the call center handled the customer like a pro while ...
朝日新聞社8mon
SoftBank’s new AI makes angry customers sound calm on phone
Good news for call center ... AI handle customer complaints entirely instead of human operators? Nakatani said, “AI is good at handling complaints and can do so for long hours, but what angry ...
Forbes1mon
Is AI Making Call Center Agents Better Or Replacing Them?
Working in a call center is no walk in the park. Agents deal with a constant influx of calls, often from frustrated ... that Emotion Logic offers, AI could handle 70-80% of customer service ...