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Balto, a leader in uniting contact center agents with AI for better conversations, today announced it has teamed up with Zoom Video Communications, Inc. to bring forth transformative growth ...
(Bloomberg) -- Zoom Video Communications Inc. unveiled an updated product aimed at enhancing customer support for businesses after a failed $14.7 billion bid last year for now rival call center ...
Zoom has rolled out a nifty feature update for call center customers in an effort to boost engagement and customer satisfaction, and surprise surprise, AI makes an appearance. With the launch of ...
Agent-Expert Consultation provides Five9 agents with a consolidated directory showing all Zoom Phone users in the company, organized by department. The directory also identifies when a SME’s ...
Intelligent contact center software firm Z21 Labs Inc., better known as Observe.AI, said today it’s integrating its conversation intelligence capabilities with Zoom Video Communications Inc.’s new ...
Zoom chief product officer Smita Hashim said that the AI is a key part of the company’s strategy for creating more helpful interactions between call center staff and customers.
Sept 30 (Reuters) - Five9 Inc (FIVN.O), opens new tab shareholders voted down the call center software firm's $14.7 billion sale to Zoom Video Communications Inc (ZM.O), opens new tabon Thursday ...