Customized greetings Open/closed schedule UB Person Number entry and InfoSource integration Call transfer options (e.g., “Press ... to categorize each call Detailed historical reports on agent and ...

Zocdoc—the digital platform that helps patients find doctors and book medical appointments—is unveiling an AI assistant today to make that process even easier. The AI agent named "Zo" can handle ...

This article explores proven strategies to improve customer service in a call center, enhance agent performance, and align your operations with the demands of modern CX. Customer Experience ...

Dash Voice AI automates scheduling-related phone calls, reducing call center workload and empowering patient self-service Relatient ... The Dash Voice AI agent revolutionizes patient appointment ...

The Dash Voice AI agent revolutionizes patient appointment ... Healthcare contact centers face growing pressure from rising patient call volumes and consumer expectations. Despite these demands ...