The outcome: American cultural fingerprints are still easy to see in the modern Philippines. The nation adores basketball and cheeseburgers. Unlike in India, where a call center agent named Vikram ...

In the study, research group Dimension Data, however, noted that agents in Asia Pacific, particularly in the Philippines ... The local call center industry grew 21 percent annually in the last ...

When Americans call for customer support there is a good chance the agent on the other end of the telephone line is Filipino. The Philippines has the world’s largest business process outsourcing ...

However, call centers in the Philippines experience its transformative ... World showed a glimpse into the daily life of a call center agent working with AI. Meanwhile, other sources show the ...