Opinions expressed are those of the author. Despite the many challenges they face, millions of essential workers — including call center agents — continue to perform their jobs during the ...

He loved telling stories through images and sound ... There were a lot of call center agents who transferred companies because they heard this one paid well. The oldest in our wave was Wendell ...

So what are the important qualities of a good call center agent? Businesses constantly measure call center agents against the toughest of judges: angry customers hungry for a quick resolution.