From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

LOWELL, Mass., May 22, 2025 (GLOBE NEWSWIRE) -- Jabra, the world’s leading professional audio brand, today announced Jabra ...

The future of the call center will focus more on sales and ... different gradients of voice augmentation, which can alter agents' conversations to optimize understandability in real time.

Call center quality monitoring ... CallMiner specializes in conversation analytics. Their post-call analysis tools are like a microscope for agent performance and customer satisfaction.

Let call center agents know what you expect from them ... them to provide high-quality service even during challenging conversations. 5. Ensure Proper Scheduling and Workflow Balance You need ...

Enhance the call center experience ASR technology enables ... With real-time transcriptions of customer conversations, agents can reference specific details later in the call for more effective ...

Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone calls.

Artificial intelligence call center software can improve customer service, reduce costs and maximize efficiency. Find the best AI call center software and tools. Written by eWEEK content and ...

"NLP tools have the ability to act as a type of copilot for the call center agent as they listen to the conversation," Butler explains. "The NLP can detect changes in the caller's tone and ...

Every day, call center agents talk to complete strangers ... sharing information that may not be true just to sustain the conversation. Or, they resort to putting that customer on hold.

Trampoline leverages large language models to help call center agents address the swath of ... AI tools allow [Trampoline] to be in the conversation and to know what's happening in every step ...